Quote:
Originally posted by Troubleshooter
The VAST majority of the people we, as technicians, deal with are completely in the dark. I've had to finally shift my language that I use with them to being completely mono-syllabic and very emphatic. It's all they understand.
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I think Telefunken's example shwos even more cluelessness than usual--if they think he should be able to fix the payroll, that's not a technical misunderstanding, it's a misunderstanding of managment structure. If anybody ought to understand that not just any employee has authorization to go in and futz with the payroll system, it's Human "here's a box, you've got 30 minutes to get your stuff out of our desk" Resources.
I always say, there's a difference between "computer illiterate" and "stupid". A can be corrected, generally, and it doesn't bother me. B is generally, in my experience, chronic. (To say nothing of terminal.)