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Hmm. Well, yes and no. My sister has worked in customer service at various places for years and for the most part the supervisors know excatly how stupid and or bitchy the employees are and thye keep tabs on them, listen in on their calls, log minutes per call, calls per hour etc. A lot of the time they are looking for just cause to get rid of some of the fucktards.
Good luck in any case.
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