Have you asked to speak to their supervisor? That usually works. Also if you can get a switchboard operator (ha ha) you can get supervisor's name from the the company directory. Best chance I think would be to get the dumb one and ask to speak to her supervisor who may know about the thing you want to do. The other option is to be such a colossal PITA with the bitch that she is glad to let her supervisor deal with you.
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