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I can sure echo that.
We tried to get secretaries to use first one kind of "Appointments" software, then another.
The advantage was we could link to their medical record, etc., etc.
There was no way they were going down that road
They would not give up their "little black books", until...
The hospital implemented it's own multi-$K system, and told the staff
they "had to use it"... because it linked into the Billing Dept.
$ is power, and power is $
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