[hot_pastrami]

Tell me what you think of this, I was thinking I'd email it to Troy, and CC the regional manager:

Good morning, Mr. Taylor,

Thank you for your reply to my letter.

I hope that this experience has shown you that some people whom you may encounter as customers, such as myself, will react strongly when their integrity is questioned. To a man of principle, it is no small matter to be called a liar, whether the insult is insinuated or stated outright. Hence my negative reaction to your statements which indicated that you distrusted me, in a situation where you had no reason to believe I was lying.

When I told you my wife was waiting for me in line, you could have said "I'm sorry, I didn't realize that. You're welcome to go join her." The situation would have ended there without incident. Instead, you chose to be sarcastic and disrespectful to me, and openly indicate your suspicion that I was lying. You were then rude to my wife, who was confused and unaware of the situation, and that is the action which provoked me the most. If your only blunder had been your initial sarcastic comment, I would have become irritated, but the situation would have ended after I rejoined my wife. Instead, it was escalated to a very unpleasant exchange due to the way you treated her.

There is no need to send free movie passes; I was not motivated by a desire for free goods. I wished only to communicate my disappointment at the poor customer service displayed that evening. Your e-mail message, as well as the one from Mr. Phillips, shows that you appreciate how the situation might have been handled better, and therefore I feel I can resume my patronage at your theater. However, due to this blemish on your theater's reputation, I will no longer visit your theater exclusively, I will attend movies there only when it is most convenient for me. Customer loyalty is a difficult thing to win, but an easy thing to lose.

Take care,

Alan Bellows

Too harsh? Not harsh enough? I keep gauging my reaction against you guys because it still makes my blood boil to remember him being belligerent to my wife... so I want to make sure I'm not overreacting.

By the way... Very nice translation, Syc. Hilarious.