Quote:
Originally posted by OnyxCougar
Hmm. I'm not sure I'd be satisfied with this, I think a set of 2 movie passes is in order. But it doesn't look like you'll be getting that.
Question is: even if Troy emails/calls/whatever you with an apology, will that be enough for you? Will you return to this theatre?
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Well, my primary motivation was for Troy's superiors to be aware of his shameful behavior, and I did get that. I also wanted to be a part of the mechanism of Karma, to teach our dear Mr. Taylor that being an ass has consequences. Like I said in the letter, I wasn't looking for movie passes, but a personal apology, by phone, from each individual.
I think I'll wait to reserve judgement until I hear what Troy has to say (assuming he ever does contact me). If he offers a half-hearted bullshit apology, I'll reply to the regional manager saying "Nice effort, but this failure to follow through on my request once again demonstrates your company's lack of customer service." If he seems to really feel "regrettable" (cough), then I'll probably resume my business there.
It's the nicest theater in town by a good margin, so I'd like to take my business back there, but I have to follow my principles, damnit.