Quote:
Originally posted by juju2112
Customers who throw fits to get what they want are babies who have never bothered to grow up. You want something (milk, toys, a refund), so you whine, bitch, complain, and generally throw a bit hissy fit until someone gives you your damned milk just to shut you up.
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In this instance, I could understand a person getting pissed off...especially if the CD is not labeled AND the retailer is well aware of the situation. That would simply be unfair.
I just did a whole rant about customers on my forum, called "God Bless the Customers." As a whole, it comes back to this, IMO: The customer is NOT always right. I've been in the business over 10 years now, 5 of them in retail, and about 3 of those years as a manager. I will give some of the best customer service you have ever received, but there has to be policies and procedures involved. If there were none, businesses would NEVER make money. I can sympathize with places like Best Buy that charge a restocking fee...even though it sucks if it's an expensive item.