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I guess I'm not making it clear enough:
When Universal ships the CDs, they are telling retailers: "Look, this CD has copy protection and isn't going to work for everyone. Some people may return it. If they do, accept it - even if it is opened. We will pay for it."
They'll take it back. Be polite but firm. Ask to speak to the manager. Do not throw away your bargaining chips - be sure to mention that "I like dealing with [insert store name here], and I want to have good feelings about you. I don't want to walk out of here with bad feelings because you won't accept a return on a damaged product that you sold me." This always works - I have never not been able to get my money back, right then, when I took something back. Never. Polite, but firm. If you start swearing, you're throwing away bargaining chips. Raise your voice just a little - don't yell, but talk loud - managers don't want you to scare other customers away, and they don't want you to clue the customers in that their store sucks. You will get your money back.
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