[morethanpretty]

Good luck plthijinx!

Shaw, I'm glad your boss understood. We all have moments like that. My job has added a part in our call where we have to ask "is this a new or continuing issue?" its a horrible thing to ask, 1: they never give a truthful answer, or even know the answer, 2: we have the call history right there in the system, its a hell of a lot easier just to look it up.
I've already gotten a 0% on a call because I didn't "verbally confirm history" even though i stated it in my notes. Fuck 'em. Its a stupid thing to ask. I'm their best agent, so they can go fuck 'emselves.