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Originally Posted by monster
(yes, I used the Dr. at this point, and I am embarressed by how much difference it made... I really don't play that card very often but sometimes you just have to....)
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I had no idea you had a doctorate. What field (if you don't mind admitting?
) Sounds like you handled the massive screwup with just the right level of firm diplomacy. We have had problems with Delta in the past as well, though it seems like all the airlines are slowly converging on suckitude as they become less and less profitable, and more and more desperate.