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However, when a Starbucks employee asked her if she wanted butter or cheese, she refused to answer, reiterating that she wanted a multigrain bagel. In her mind, that was the complete order; if she wanted butter or cheese, she would have said. In the mind of the Starbucks employee, if she wanted her bagel plain, she had to ask for it plain.
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....instead of getting to the register and bitching that she didnt get her cream cheese and holding up the whole line. All she had to do was say "no" or "plain". Shouldn't be too hard for an english speaker of her impressive caliber.