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I know you don't want to hear this, but I've had good experiences with AT&T's US-side customer service ... the Indian Chick screwed things up something fierce, but a nice American (or American Sounding) supervisor fixed the problems in nothing flat, and gave me some bucks off the bill for my inconvenience.
I was a Cingular customer, and whatever Cingular was before it was Cingular.
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