[Sundae]

STILL no contact from the travel company directly to my parents in resort.
Brits - do not book any holidays via Cosmos. They are completely useless in an emergency. This situation is not their fault. They cannot provide flights at present and they cannot provide information on flights. I understand that.

But the Duty Office assured me that someone would call my parents today. The Emergency Helpline ALSO assured me that my parents would hear from someone from either the Flight Team or the Area Manager today. Nothing. Not a peep. Nearly 48 hours and they've basically felt they were stranded in a foreign country.

If I haven't been here and compos mentis enough to make phone calls on their behalf they would not know that they are entitled to stay at the hotel. The hotel informed them this morning that they have to pay for their rooms and the cost would be 800 euros a night. That's more than they paid for their 5 day break!

I'm calling Cosmos again tomorrow.
I know my family are in no physical danger. As far as natural disasters go, this does not even rate. But I'm pissed off that Cosmos are doing nothing to help or reassure their customers in resort.

Argh. This might end up being my Dr Kenneth Siegel thread.

Fuck Cosmos.