[morethanpretty]

1: Arrived at work, took calls and troubleshot problems (right then).
2: Too many calls in queue, our average speed to answer is getting fucked. Some agents started taking calls and logging them, I called those stores and troubleshot.
3: Refused to train new woman, she slept during training yesterday.
4: Called a store where the manager is a bitch, she immediately started bitching about the agent who had logged her call. She called him an idiot and made fun of his stutter. I explained speech impediments do not make you an idiot. I determined her issue is resolved. She continued to make fun of his stutter and I continued to defend. Finally I told her, "Yes, in fact, that agent you're calling an idiot is a close family member of mine."
5: Told boss about bitchy manager and made sure he pulled the recording. We should not have to put up with insults like that.
6: Continued to call back stores and troubleshoot. Average speed to answer is way fucked up, tried to improve it, no luck.
7: Gave up on keeping terms of contract or keeping numbers looking good.
8: Ate lunch.
9: Tried to get more issues troubleshot, not much luck.
10: Gave up again, left work.