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I find no difficulty with Mozilla or Linux but most consumers don't have or want a background in programming or general computer science.
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I think you nailed it. Most computer...make that PC, users are non geeks. I'm sure the number of help desk experienced people in the Cellar will confirm that. What they (we) want is to plug it in and go get our email and our porn sites.
Would you want to buy a car and then have to add your own options? Have to find out how to make the power brakes compatible with the disc player and trunk release? Naw, you want to turn the key and go.
Windows is like the model T Ford. Certainly not the best, but common enough to give you a large pool of semicompetent users to compare notes with.
