I know your pain Shawnee.
I have been in the queue for new student cards. The chap at the counter had to ask three questions. I heard them at least eight times before I got to the front, and every time the student reacted as if these were totally new, unheard-of questions that required deep consideration for several minutes:
Do you want a new photo taken?
Do you want to retain your old student card?
Do you want to change your password?
Some students needed to have these explained to them more than once.
Finally I got to the front. The look on the guy's face was worth it when I said, straight out, "I need a new student card, I want a new photo taken, I want to keep my old card, and I want to keep my current password."
Funny, I had to
repeat it to him.
