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Citibank in Oz has the worst customer service of all the banks in the country. If this is how it's done everywhere, I'm not surprised the bank has failed.
Daryl got a spam email once asking for citibank account details blah blah. He tried to do the right thing and call customer service to let them know and he could NOT get a real person on the phone. It kept reverting to 'please enter your account number'. This is just one story. There are tons more just like it over here.
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Kind words are the music of the world. F. W. Faber
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