Quote:
Originally Posted by HungLikeJesus
I recently bought a new, expensive phone with a flip face, full keyboard and lots of other features (ENV2). Last week I returned it and went back to the simple phone (Nokia) I've been using for three years. This phone is just easier to use and, though it has fewer features, the layout and organization is much better.
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And there you have it: salespeople like to push "features" but if you can't use the "features" because the interface with the software has been given zero consideration, then there has been a massive failure.
Software is supposed to serve the customer, not the other way around, where the customer is a slave to a clunky, ill-advised interface (and is expected to think this represents progress).