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It is at a store's discretion to refund or exchange for anyone other than the original customer.
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It's a BABY REGISTRY. It's DESIGNED NOT TO BE purchased for the original customer. They reap the profit of offering this service.
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Bottom line is you (your family) could easily have been responsible for the vomit stains.
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No. they admitted that the item had been restocked.
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Hell, the person who bought it up to 9 months ago could have given it to someone else before you.
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THEY ADMITTED THAT THE ITEM HAD BEEN RESTOCKED. THEY ADMITTED FAULT.
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Stores are entitled to protect themselves and their profits against fraudalent returns.
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And the customer isn't entitled to protect themself against purchasing a NEW ITEM from a retail store and receiving a VOMIT-STAINED, USED ITEM? If I wanted a used, vomit-stained item, I could buy it for $10 at the thrift store.
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You got what you wanted (not what you were entitled to) by yelling.
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BULLSH!T. I "got" a NEW rainforest jumperoo. I (the customer) PAID FOR a NEW rainforest jumperoo. I "got" what I PAID FOR. You seriously don't think I'm "entitled" to GET WHAT I PAID FOR? THEY HAD MY MONEY, I JUST WANED A RAINFOREST JUMPEROO. A NEW ONE, NOT A USED ONE. NOT A VOMIT-STAINED ONE.
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And it was very bad luck that the person who bought this item was someone who didn't need to use it immediately and therefore it went unchecked.
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BULLSH!T.
It wasn't "bad luck" at all. It was purchased under a BABY REGISTRY. That's HOW they work. IT WAS INTENDED TO BE purchased for someone who "didn't need to use it immediately" -- that's HOW they MAKE MONEY by offering a BABY REGISTRY.