[Sundae]

I have a great telephone manner.
Not just my voice (which I doubt I can take any credit for) but I listen well, can work out what people are saying/ asking, give them confidence in me and break down their query/ message into its salient parts. That might sound lame, but it's a big asset in my job and you would be surprised how many intelligent people can't manage it.

Oh and I have a reasonable turn of phrase. I can put a positive spin on requests, responses, workplace communiques so people don't feel they're being castigated or lectured to.

And I am tactful. I control myself very well. It's not a talent, it's something worked at and quite hard won.