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I'm torn.
And not the only one I guess!
On the one hand, the staff involved did not follow either correct procedures or even common sense rules of respect and dignity. They deserve to have the book thrown at them and be sent on a training course on how to treat passengers like human beings. The chances of Lubbock airport staff really finding a terrorist are slim to none, therefore it is safer to treat passengers like the wage-paying customers they are until proven otherwise.
On the other hand, I am disappointed to read that the lady felt it necessary to get a "celebrity lawyer" if all she is after is an apology. An apology she is certainly due, and she is right to publicise the issue, but I worry she is going to sue. To say that she was in tears, humiliated because people were "snickering" - grow up love, it's a tough world out there. You fall over on the bus, people will snicker. You talk about your nipple piercings in public, people will snicker. You ask for pliers to get one out, people will crack up at the escalating insanity of the situation. Never mind, eh.
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