Quote:
Originally Posted by Cloud
of death problems?
I have had techs look at my computer because I was getting blue screens. They said my hard drive was corrupted, and so they reformatted it. But that didn't solve the problem. So I took it back and . . . they said they could not reproduce the problem this time, after running it for a couple of days.
This time, they suggested it may be my mouse or keyboard. They gave me a mouse to try.
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None of those *problems* will create that BSoD (blue screen). Numbers and the error messages in that message are essential - absolutely critical - for solving the problem a first time.
But when the tech said a hard drive causes the BSoD, then the correct move was to take the computer and run as fast as possible.
Important facts for that error may have been stored in the computer's system logs. Search on help for system log or event logs. However, then tech was trying to fix something long before he knew what was wrong. Therefore critical information in logs that would have been helpful was deleted by that tech. He only made the problem more difficult.