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so....no one feels any compassion for these indian call center victims? where's danac? cloud??
know your role, people!
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Actually I do feel compassion :P To me there's never an excuse to hurl racial slurs at people who are just trying to do their job...that said I hate being put through to Indian cal centres on account of my experience of them being generally poor.
I think ZenGum hit the nail on the head there about the slave driving jerks in middle management. The main problem, as I see it, with call centres, and this holds true for call centres in the West as well as in India, is that the call centre workers are held to ridiculous and stress inducing work practices. Having to finish calls in under a minute (as stated in the article) is a typical example, as are automatic dialling/answering systems so that the worker doesn't even get that few seconds in between calls to center themselves after a bad call (something that as a former telesales operative I can tell you was absolutely necessary to me). Even going to the toilet requires permission. These are the things that cause the real stress for call centre workers. It's easy to let a bad call go over your head if you get a little breathing space in between and a chance to bitch about it to your co-workers. This is about work place practices. These people are working in the modern equivalent of the early cotton mills: relatively well paid but psychically draining.