Cam, I had someone flip out like that on one of my cashiers once. The cashier didn't know that an ID was not required for a CC by our company. The customer got mighty pissed, but I put it to them like this: "You should be glad that the cashier was concerned enough to ask...what if someone were to steal your card?" That calmed them down pretty quick.
When I worked for CVS, I specifically told the cashiers to ask for ID on a CC (it was required, but not regularly enforced). I told the cashiers that if any customer had an issue with it, they could talk to me...never had a problem.
On a similar tip, I never EVER get pissed off when a cashier asks me for ID for cigarettes or alcohol. I see people get all hot about it...shit, at this point, I consider it a compliment.
|