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If it's a foreign guy and you can't get throught their accent...ask if they beat their wife. Get personal.
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And you think that's an appropriate response? Personally I don't. You may be the phone polling Queen but that doesn't mean you know every pollster's circumstances or story. Nor do you know every company's culture or problems. I worked in telesales and telecanvassing for years and most of the people I worked with were underpaid and overworked and usually treated like groundfeeders within the company as a whole.
It is never acceptable imo to be rude to people. It is perfectly acceptable to be firm. Just my perspective.