The Cellar - View Single Post - Here goes nothing.... (World Reaction part 5 ?)

elSicomoro · 09-22-2001, 11:01 PM

Given that I work for a wireless phone insurance provider, I knew I would get a few calls from folks who lost phones during the terrorist attacks. And I DID expect a few shitheads to call who would use the events as a "weapon" of sorts. Then...there was today.

A guy was mad because we needed some documentation before his claim could be processed. Needless to say, he was pissed at our company. After arguing with the guy for nearly 15 minutes, he seems to be settling down...then comes this out of his mouth:

Customer: "God, why couldn't you guys have been in the World Trade Center?"

Sycamore: "EXCUSE ME?!"

Customer: "You heard me!"

Sycamore: *trying to cool the blood that is suddenly boiling* "Okay sir, I'm afraid I'm no longer going to be able to help you."

Customer: "What?!"

Sycamore: "Sir, I have been trying to assist you for the past 15 minutes, okay? And that remark you made? That was uncalled for! I'm afraid I cannot help you any further. You have a good day now."

*click!*

Having been in the customer service industry for over a decade now, I have learned to handle customers rather well. But for some reason, the comment that this bastard child made stirred up what could best be described as primal rage.

09-22-2001, 11:01 PM	#15
elSicomoro Person who doesn't update the user title Join Date: Jan 2001 Posts: 12,486	Because our reactions sometimes come from out of nowhere... Given that I work for a wireless phone insurance provider, I knew I would get a few calls from folks who lost phones during the terrorist attacks. And I DID expect a few shitheads to call who would use the events as a "weapon" of sorts. Then...there was today. A guy was mad because we needed some documentation before his claim could be processed. Needless to say, he was pissed at our company. After arguing with the guy for nearly 15 minutes, he seems to be settling down...then comes this out of his mouth: Customer: "God, why couldn't you guys have been in the World Trade Center?" Sycamore: "EXCUSE ME?!" Customer: "You heard me!" Sycamore: trying to cool the blood that is suddenly boiling "Okay sir, I'm afraid I'm no longer going to be able to help you." Customer: "What?!" Sycamore: "Sir, I have been trying to assist you for the past 15 minutes, okay? And that remark you made? That was uncalled for! I'm afraid I cannot help you any further. You have a good day now." click! Having been in the customer service industry for over a decade now, I have learned to handle customers rather well. But for some reason, the comment that this bastard child made stirred up what could best be described as primal rage.