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mbpark · 07-19-2007, 11:55 AM

Flint,

I do have to deal with the tough cases too. However, I will say this much.

Non-IT people are incredibly appreciative toward our work. The IT and somewhat technical people aren't.

I've had more problems in the past few years with IT staff than I have with the non-technical users. The non-technical users know how to read a manual and follow it exactly (and I write my documentation the Army way - aka assume any grunt will have to pick it up and read it, and use screenshots for every page).

07-19-2007, 11:55 AM	#6
mbpark Lecturer Join Date: Jan 2001 Location: Carmel, Indiana Posts: 761	One other thing... Flint, I do have to deal with the tough cases too. However, I will say this much. Non-IT people are incredibly appreciative toward our work. The IT and somewhat technical people aren't. I've had more problems in the past few years with IT staff than I have with the non-technical users. The non-technical users know how to read a manual and follow it exactly (and I write my documentation the Army way - aka assume any grunt will have to pick it up and read it, and use screenshots for every page).