Well now wait, we don't know for absolutely certain that this was the problem yet.
I thought of another thing it could be. It could be that she is so anxious or annoyed at having to do this stuff that she subconsciously taps her foot. Unfortunately the tapping generates static electricity because she's wearing wool socks. This causes electrical problems which manifest themselves through the network card, causing it to hang.
Stranger things have happened in tech support.
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