Quote:
Originally Posted by Cloud
this is really not about me, nor do I want to appear to be constantly whining (or to actually be constantly whining), so I decline to elaborate.
--snip--
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Your call. I can't fix what I can't see though. I asked in earnest, out of ignorance. The offer stands.
As an aside, the work I do gives me the chance to interact with many many people, everyone in the company (and several outside it). As I do my work, I'm constantly asking for feedback as to how I'm doing, from their perspective. When I complete a task, this short survey is sent by my boss to the person I helped.
Quote:
<users name goes here>:
I am trying to measure my success at providing quality service. Would you mind answering a few quick questions about this ticket, please? I would also welcome any ideas or suggestions you have about how I could improve my service. Please send your reply to this message to boss-email@companydomain.com.
Thanks in advance.
Yours,
BigV
Please answer with a number from 1 to 5 where 1 represents least agreement and 5 represents most agreement.
1 – Was your problem solved in a professional manner?
Unprofessional – Very professional
1 2 3 4 5
2 – Was your problem solved in a timely manner?
Very slow -- Very quick
1 2 3 4 5
3 – Was your problem solved to your satisfaction?
Unsatisfactory – Very satisfactory
1 2 3 4 5
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How can I improve if I don't know where I am now? To know that I have to ask, and I have to be able to measure it in some way. This is how it works at work for me. I originally asked you about what's not working (what's untrue) in this same spirit. I'm not doggin you, or callin you out, or cross examining you. I'm seeking to improve. I could use your help, please.