Call your state senator and explain the situation and ask how to contact the Public Utilities Commission. Your senator may have enough connections to make a phone call and stop it, and may offer to do so. If not, call the PUC. A complaint to them will get the attention of the utility co.
I notice you did not mention that you called the utility company itself. In theory this is a good first step (while you'd think a collection agency with half a brain would check out the validity of a phone # if they wanted to be successful in collecting the debt, this is apparently not the case, but they will listen to the utility co. cause that's who's paying them), but you are unlikely to be able to reach the proper person without a lot of arm-twisting of people at their call center, and they will probably just tell you they can't give you any information about other people's accounts.
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