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cd drives do die , but I would test it to see if it si truely working or not ,
if it is working ask them what is wrong with their cup rest ,
if not , cd or dvd drives are not that hard to change on a lap top any more , they are mostly modgular , and cheap
Luck to ya bud !!
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"Success is getting what you want. Happiness is wanting what you get. "
Brother Dave Gardner
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