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CIGNA is apparently having financial problems. I saw a piece on the news today that indicates they are reducing their workforce by some ridiculous number ... around 30%. Of course, such workforce "reductions" only impact the people who are actually DOING the work, rather than trimming the bloated, overpaid, over-perked upper management levels, which is probably how and why your billing got screwed up.
They pass along the financial burden to the consumers, and reeduce your coverage midstream. You probably got information about "important changes in your coverage" in the fine print of the back pages of one of those cute little "keep healthy tips" magazines they send out.
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