Jeez, I even met them half way.
I ordered an item from Sears dot com to be picked up at the store. They sent me the prerequisite email that has the bar code to feed the kiosk before any humans appear. Went off like clockwork, the guy ahead of me gets his stuff, then the..uh... person comes out asks me to sign the electronic clipboard. I do, and he hands me a piece of paper and disappears through the ominous "EMPLOYEES ONLY" swinging doors. Good, he went to get my package, which was pretty big and 250 lbs, so I wouldn't expect him to do anything until he was sure every thing was cool. Then I read the paper he handed me.
MERCHANDISE PICKUP
We apologize!
We did not attain our service pledge goal.
Please accept this $5.00 Coupon.
Thank you for waiting
We appreciate your business.
Uh, wonderful..... but what now? Wait how long? What we have in failure to communicate. So somebody else rings in at the kiosk, and another, and another, rush hour at pickup. This forces the help to appear at which time I want some answers. It seems my shit was put on the top shelf and they were having trouble getting it down.... but they're working on it.
Ok, so while I'm waiting I'll read the coupon's fine print. Offer Expires 5/4/2007. may not be used with any other coupon. OK, that's reasonable, I guess.
Not valid on Exceptional Values, Special purchases, Great Price items, Land's End Merchandise, Sears dot com, sears Auctions on ebay, outlet store purchases, catalog orders, fragrances, J. A. Henckels, Introductory offers, Bose, Nakamichi, automotive services, Maytag Wide-by-side, Gemini and Neptune, Sears Licensed businesses, installed home improvements, gift cards, and protection agreements.
WTF? If I have them put in $10,000 worth of windows I can't use my $5 coupon? That's a deal breaker. If I have them put on $400 worth of tires and align the front end, I can't use my $5 coupon? Forget the tires/alignment.
Finally they show up with the box and we get it in the truck. Where's the second item that weighs about 2 ounces?
"Uh, Joe gave it to you."
That was it... the proverbial straw, I'd been patient, I'd been quiet, I'd been polite.....THE FUCK HE DID!!! GO GET MY FUCKING SHEAR PINS NOW AND DON"T ANY OF YOU FUCKERS COME OUT THAT FUCKING DOOR WITH ANYTHING FOR ANYBODY UNTIL I GET MY FUCKING SHIT. DO YOU UNDERSTAND?
It took three minutes. Wonder if this coupon is still good?
