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Sometimes you have to push in on them while turning. Also, there are often demonic little retaining clips/springs/gizmos that hold the thing that turns in place so that it doesn't turn at an inappropriate time.
Give the manual a good look-see. I had this problem with the wife's old Sentra, and reading the owners manual explained the solution to me, even though it still was by no means easy.
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"To those of you who are wearing ties, I think my dad would appreciate it if you took them off." - Robert Moog
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