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Originally Posted by tw
Are you saying that does not come installed on the Gateway? Or were they offering to sell and install something that was already installed?
Meanwhile comprehensive system diagnostics comes free from responsible computer manufacturers. Why then would they offer to sell you something that comes standard and free? Or does not come on Gateways either?
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The computer came with a 60 day trial version of anti virus software. BB wanted me to purchase a different antivirus software and anti spyware software from them, then pay them $99 to install it.
Gateway included something they call Big Fix, which I have yet to investigate. But what BB was insinuating was that I should hand over my *brand new* computer, and they could magically do something that could make it run 20% faster w/o upgrading the RAM or processor or any hardware. It was all just a bunch of crap. I will never trust the Geek Squad after what they did to my last computer..