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customer: "hi! i have an office document which i suspect is infected with a virus because me and 5 other people got a virus from it after passing the file around"
me: "okay, so first thing is to stop passing that file around since its infected with a virus"
customer: "oh, well i already put it on the network for people to use"
me: "did you do this before or after you became aware of the virus?"
customer: "i did it right before i called you"
me: "so youre telling me you knowingly put a file you suspect is infected with a virus on the network for other people to view and get infected?"
customer: "well, management needs this file!"
ugh.
~james
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