[Flint]

I'm watching King Kong, my cellphone rings, someone is telling me "the mouse is stuck" . . .

Me: "Can you see the cursor on the screen?"
User: "Yes, but it won't move!"
Me: "Okay, do you know where the power button is? Just turn the computer all the way off and then turn it back on."
(This level of user doesn't have Restart on their Ctrl+Alt+Delete menu)
User: "I tried that!"
Me: "And what do you see on the screen now?"
User: "The mouse is stuck, it won't move!"
Me: "Hmmm...I'm gonna say it's probably come un-plugged. Have you checked the wires?"
User: "Yes, I tried that too! Should I call <Manufacturer>?"
Me: "No, they won't be able to diagnose this over the phone. I'll come look at it."

:::driving down the road to get my callback pay:::

:::cellphone rings again:::

User: "I fixed it!"
Me: "What was the problem?"
User: "I shut down the computer and completely re-booted it. I had to shut down both systems."

They had to shut down "both systems" . . .

I'm thinking this means not just the monitor but the actual computer too!

:::back home to finish King Kong:::

I'm still charging for this.