They gave me a VERY hard time when I canceled, at first. I had been with them for years, but canceled after the merger when the spam and spyware started in earnest... they sell you out to spyware in a BIG way. When I brought this up the conversation ended... ironically, I ended-up with RoadRunner and am very happy with them and their security software.
http://www.nbc10.com/news/9406462/detail.html