Wait kez, did you actually get fired b/c of this? In any case, that sucks to hear about your situation and hopefully you will find a better one.
I was in a situation similar to this about 6 years ago. I was a Dorm Advisor in college and one of my residents controlled one of the Bulletin Boards on the school's BBS. He was nice enough to give me my own topic on the Bulletin Board, which is where I held court with the residents. In any case, someone asked me what it was like to be a Dorm Advisor, and I was rather honest about it--both good and bad. Shortly thereafter, I got a reprimand from my boss. Apparently, a resident who had thought about becoming a Dorm Advisor withdrew her application after reading my story.
I didn't get in serious trouble for it, but I made sure to post a disclaimer on my board. Fortunately, I only did that gig for one semester.
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Originally posted by kezdeth
Tony, you're right in what you said concerning management showing contempt for the customers. I still will not say which ISP it was, mostly because I think this could have happened at almost any of them.
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I think what you were doing was a good way to a) let off some steam and b) share the trials and tribulations of the computer world.
Unfortunately, the contempt displayed towards customers is apparent everywhere--on the phone, in retail, everywhere. When the economy boomed during the 90s, it was all about grabbing money. Managers looked for warm bodies to fill positions. Who cares if you didn't like the service...there were 50 other people to give business.
Having been in the customer service field for over a decade now, I've seen the shift...and have probably been a bit guilty of doing the same thing to a degree. Now that things are apparently slowing down, perhaps the issue of quality will come back from the dead.
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Oh well, time for me to go hit a few places and put in apps. Thanks, everyone, for reading these, and I'll be around of course.
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Hopefully your search will go better than mine--I'm now in my fifth week of unemployment...for taking a stand against the village idiots known as upper management in my former company.
(And if things do not go my way tomorrow, prepare for a full-blown rant in the "What Companies Do You Like?" thread.)
Also, BTW, post # <font color="green" size="+4">300!!!</font>
