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Undertoad · 07-08-2001, 11:37 PM

That truly sucks, kez.

Although maybe it doesn't. You don't want to work for people who would disrespect your approach to your job.

Having worked in both high-level tech support, and also having worked at an ISP, I can appreciate your situation in every way. What you've just been treated to is all too typical. An enlighted manager will find good people and empower them completely; that means acting in YOUR behalf. The same-old manager will disrespect you, demanding authority instead of guidance. You are systemically inferior because you are lower on the food chain. Never mind that you are the representative of the company to the public.

There was absolutely nothing untoward that you posted. It's entirely anonymous - and BTW, that's guaranteed, with the Cellar privacy policy. And in fact, Having been online for 17 years now, I've seen TONS worse, even distributed in forms no less public than rec.humor.funny, with an almost guaranteed readership no less than 150,000.

And if disrespect for the customer enters into a support division, it has to reflect how the company is approaching support. Do they give you the tools and the ability to really help people? If not, they have shown contempt for their customers.

07-08-2001, 11:37 PM	#9
Undertoad Radical Centrist Join Date: Jan 2001 Location: Cottage of Prussia Posts: 31,423	That truly sucks, kez. Although maybe it doesn't. You don't want to work for people who would disrespect your approach to your job. Having worked in both high-level tech support, and also having worked at an ISP, I can appreciate your situation in every way. What you've just been treated to is all too typical. An enlighted manager will find good people and empower them completely; that means acting in YOUR behalf. The same-old manager will disrespect you, demanding authority instead of guidance. You are systemically inferior because you are lower on the food chain. Never mind that you are the representative of the company to the public. There was absolutely nothing untoward that you posted. It's entirely anonymous - and BTW, that's guaranteed, with the Cellar privacy policy. And in fact, Having been online for 17 years now, I've seen TONS worse, even distributed in forms no less public than rec.humor.funny, with an almost guaranteed readership no less than 150,000. And if disrespect for the customer enters into a support division, it has to reflect how the company is approaching support. Do they give you the tools and the ability to really help people? If not, they have shown contempt for their customers.