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Originally Posted by Cyclefrance
So far as business books go, I still reckon that the one to read is 'The Goal' by Goldratt - tears down the MBA and management attitude, and goes for the hands-dirty, common-sense approach being advocated here.
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Goldratt (Jeff Cox is a co-author) demonstrate examples. But W E Deming is THE author - the reason why Ford had the expression "Quality of Job 1". I believe his book "Out of Crisis" is in the 26th printing. Where does Toyota's quality come from? W E Deming. The Goal is but another excellent example of how business school 'spread sheet' thinking destroys companies (such as Lucent and AT&T) and how that thinking can never comprehend product oriented solutions. "The Goal" was a fun book to read.