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Enforcement in such cases is almost always focused on the people who honestly try to resolve a situation. After all, the people who are trying to rip off the system are a lot harder to find and deal with, aren't they? Sorry about the hassle, and about the loss of your father. Strokes are a very cruel thing.
Update on my original situation...the next day, I did indeed receive the promised phone call, and a very, very nice lady handled everything I needed, from analysis of my son's account (we found out that his disability discount had lapsed, and she sent data to us to get him back on it, a savings which will more than pay for the added dialup service) to the establishment of his new online account.
Maybe later I'll tell you about getting disconnected from AOL.
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"To those of you who are wearing ties, I think my dad would appreciate it if you took them off." - Robert Moog
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