|
Update
About three hours after sending my letter to the editor yesterday, I got a phone call from an ATT rep. It seems that the KC Star's Consumer columnist forwarded my email to her. She promised a resolution to my problem first thing this morning, and that did in fact occur.
Chalk one up for the squeaky wheel. The service sucked before the whining, but it was exemplary afterward. Apparently, there is more motivation to keep ATT/SBC out of the complaints column in the Star than there is to just get it right in the first place.
__________________
"To those of you who are wearing ties, I think my dad would appreciate it if you took them off." - Robert Moog
|