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elSicomoro · 08-06-2002, 05:55 PM

If you've ever had to deal with UPS on a regular basis, you probably already know that they fuck up royally sometimes. Most of the time, they're pretty good, but every now and then, something crazy happens. This has to be one of the funniest calls I have ever taken.

Caller: "I placed my order a week ago, and I still haven't received it yet." (The customer lived on Long Island, and deliveries from our old warehouse near Baltimore to the NYC area only took one day...two days tops.)

Syc: "Okay ma'am, let me track your package through UPS's website and we'll see what we can do."

*Syc tracks the package on the website. He notices the following message on the tracking screen that looked something like this:

"August 30, 1999 10:15am JFK INTL AIRPORT, NY TRUCK CAUGHT FIRE, CONTENTS DESTROYED, UNABLE TO DELIVER, WILL CONTACT SHIPPER"

Syc: *trying to come up with a stall* "Ma'am, the website is not very clear. I'd like to put you on hold for a moment and call UPS."

Caller: "Okay, that'll be fine."

*Syc calls UPS*

Syc: "Yes ma'am, I'm checking the status of a package." *gives rep tracking #*

Rep: "Okay...*puts it into system*...what the?!"

Syc: "Are you showing that there was some sort of fire?"

Rep: "Ummm....yeah, wait a minute...*puts Syc on hold*...sorry about that. Yeah, apparently there was a fire on that truck on Tuesday. They just sent the claim paperwork to you yesterday. I am REALLY sorry about this." *rep genuinely sounds sad*

Syc: *laughs* Well, I guess shit happens sometimes

Rep: *laughs* Yeah...

*Syc hangs up with UPS and goes back to the customer*

Syc: "Ma'am, I am incredibly sorry. I don't know how to tell you this...but it appears that the truck caught fire at JFK airport on Tuesday. Unfortunately, they hadn't informed us of this yet. I'll get a new package sent out to you this afternoon for next day delivery."

*Customer sounds angry at first, then surprised, then kinda laughs...is agreeable to what Syc offers*

Syc goes to the order processing clerk: "Look, we need to get this package out ASAP."

Clerk: "But it's only going to New York...that's only a one-day delivery anyway."

Syc: "Come over here." *Syc takes clerk over to his cubicle and shows her the tracking screen*

Clerk: "Oh...shit! Are you serious?!"

Syc: "Just got off the phone with them...it happened."

Clerk: "I'll call the warehouse and have them prioritize it."

Thankfully, the customer was understanding, and everything turned out okay. I mean, that sort of thing sounds almost unreal.

08-06-2002, 05:55 PM	#57
elSicomoro Person who doesn't update the user title Join Date: Jan 2001 Posts: 12,486	If you've ever had to deal with UPS on a regular basis, you probably already know that they fuck up royally sometimes. Most of the time, they're pretty good, but every now and then, something crazy happens. This has to be one of the funniest calls I have ever taken. Caller: "I placed my order a week ago, and I still haven't received it yet." (The customer lived on Long Island, and deliveries from our old warehouse near Baltimore to the NYC area only took one day...two days tops.) Syc: "Okay ma'am, let me track your package through UPS's website and we'll see what we can do." Syc tracks the package on the website. He notices the following message on the tracking screen that looked something like this: "August 30, 1999 10:15am JFK INTL AIRPORT, NY TRUCK CAUGHT FIRE, CONTENTS DESTROYED, UNABLE TO DELIVER, WILL CONTACT SHIPPER" Syc: trying to come up with a stall* "Ma'am, the website is not very clear. I'd like to put you on hold for a moment and call UPS." Caller: "Okay, that'll be fine." Syc calls UPS Syc: "Yes ma'am, I'm checking the status of a package." gives rep tracking # Rep: "Okay...puts it into system...what the?!" Syc: "Are you showing that there was some sort of fire?" Rep: "Ummm....yeah, wait a minute...puts Syc on hold...sorry about that. Yeah, apparently there was a fire on that truck on Tuesday. They just sent the claim paperwork to you yesterday. I am REALLY sorry about this." rep genuinely sounds sad Syc: laughs Well, I guess shit happens sometimes Rep: laughs Yeah... Syc hangs up with UPS and goes back to the customer Syc: "Ma'am, I am incredibly sorry. I don't know how to tell you this...but it appears that the truck caught fire at JFK airport on Tuesday. Unfortunately, they hadn't informed us of this yet. I'll get a new package sent out to you this afternoon for next day delivery." Customer sounds angry at first, then surprised, then kinda laughs...is agreeable to what Syc offers Syc goes to the order processing clerk: "Look, we need to get this package out ASAP." Clerk: "But it's only going to New York...that's only a one-day delivery anyway." Syc: "Come over here." Syc takes clerk over to his cubicle and shows her the tracking screen Clerk: "Oh...shit! Are you serious?!" Syc: "Just got off the phone with them...it happened." Clerk: "I'll call the warehouse and have them prioritize it." Thankfully, the customer was understanding, and everything turned out okay. I mean, that sort of thing sounds almost unreal.