I really admire your friend's cheerful spirit and I hope that she gets her voucher as well as the other people in the line.
I happen to know some very good politicians that really actually do help people and would probably be doing there damnest to get these people their vouchers really, really quickly. Unfortunately, those individuals are the exception, not the rule.
I think this story is also a reminder to us who are not disabled to be thankful for our current situation and to realize that things can change in the blink of an eye.
Best of luck to your friend and thanks for sharing.
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 I love England, what can I say?
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