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Originally Posted by wolf
Tell them that is not acceptable, and you need a van with functional AC. They can either fix yours sooner, or give you a loaner minivan (or vehicle sufficiently sized to hold your brood and luggage) for your trip.
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no. don't do that. you need help here, not a fight. everyone in the world's a/c breaks 1 week before vacation. tuesday of next week is not an unusually long wait. it doesn;t work for you, but that isn;t their problem.
if you have a service contract, there may be more options.