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The company I work for switched to VOIP six months ago. We have had phone outages, voice mail outages, etc. I wouldn't have chosen it; I don't like the bleeding edge for infrastructure. The bean counters liked the price, but didn't understand the full cost including down time.
I think the worst phone outage was 8 hours, because of the provider's network problems.
Good luck, you'll need it.
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Only The Crumbliest Flakiest Gwennie!
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