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Originally Posted by staceyv
okay, forget it...
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What the hell kind of effort is that? The merchant has a credit card rep. Get their name and call them on your own and get the answers. Your merchant will think you are a genius for "figuring it out." I would guess that your merchant can't read them either which is why you aren't getting any direction. Don't give up so easily. If it were easy, anyone could do it.
Many times, the first opportunity you are given at a company are the tasks that everyone there sucks at. That is an opportunity to distinguish yourself and to pay your dues. Don't be so cavalier about it - once you endear yourself to some people by demonstrating some skill, self-motivation, reliability and determination, better and more interesting tasks will be assigned to you. If you bump your head on a glass ceiling then you can take all the stuff you learned and the good references you have built up and move on to bigger and better things. Be patient - the rewards come later.