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Originally Posted by Clodfobble
For the customer support aspects of it at the very least, I suspect that within another year or so there will be a backlash--most people can't understand the Indian accent, and out of frustration they will take their money to companies that provide tech support with an American accent. Good customer service is still an important part of the American economy, and people are willing to pay more for it.
On the other hand, I know the call centers in India are already trying to counter that dissatisfaction by giving special speech classes to their employees to help them speak to American customers.
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Just an aside....a number of larger Telecom companies who strive for an 'American' accent from their call centres...find it.
In Canada.
I know from first hand experience...(Worked for two of them.....)