Bought a Kwikkie aluminum step ladder from some catalog. The normal warning labels are in Dutch, German and French but no English. A chick borrowed it and it came back with one of the plastic feet missing. Mailed Geprufte Sicherheit in Holland, at an address from the Dutch label, telling them it was 10 years old, model # and I lost 1 of the feet. Two weeks later, 4 new feet, gratis. Class
I buy nuts for the winter holidays from Sunnyland farms in GA. One year I got 5 lbs of pistachios that just weren't as good as usual. Tasted like they came from the supermarket, if you know what I mean. They sent another 5 lbs right away and said throw the others away because if I wasn't happy with them, they didn't want to take a chance on someone else not being happy and not telling them. Class